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Help Centre: Client Cloud

Information regarding the use and features of the Client Cloud.

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I'm getting Error 429

Error 429 indicates that you have been making an excessive number of requests to the Client Cloud, and as such, you are prevented from making further requests for a certain period of time.Th...

How do I log into the Client Cloud?

You can login to the Client Cloud using your email address, and your own personal password. Your email address is likely the email that we have on file for correspondence with you - please try logg...

How do I upload files?

First, click on 'Client Cloud' in the top blue bar of this page. This will take you to the Client Cloud login page, from which you enter your Client Cloud account credentials and log in....

Why are the files I uploaded no longer in my Uploaded Files area?

After our office has processed your file submission, we remove the files from your upload folder and to wherever we need to in order to process them.If a file you have uploaded is no longer ...

Can I print a file from the Client Cloud?

Due to limitations in most web browsers, we can't directly show the print prompt from a selection you make in the Client Cloud. However, if you click on the file and open it in a new tab, there is ...

What browsers are compatible with the Client Cloud?

The Jarvis Ryan Associates Client Cloud is compatible with most of the 'evergreen browsers' (browsers which automatically update themselves independent of your computer's operating system).T...

Why use the Client Cloud rather than email to upload files?

For starters, the Client Cloud supports the upload of files far larger than what conventional email does. The maximum that most email providers support is about the size of 2 PDFs, whereas w...

How do I email a file from the Client Cloud?

If you'd like to email one of your documents directly from the Client Cloud, you can use the Send File via Email functionality built into the cloud.To get started, click on the ...

Any other questions?

Our team of knowledgeable associates are happy to assist. Whether you have a question about navigating the Client Cloud, or about how to submit a certain document, you can contact our office for assistance.

Please give us our office a call at (905) 277-9499.